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Why does my video hang in status "Transcoding"?

Feb 01, 2012

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Here are some reasons why the video hangs in status “Transcoding” for more than 1 day:


- A communication error occured between lightcast and encoding.com

Solution: Please contact our support team before you try to upload your file again.


- The encoding queue manager hangs

Solution: Please contact our support team before you try to upload your file again. 

 

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