cross.tv is a family-friendly online Christian community platform and serves some strict ethical guidelines. cross.tv does not allow account profile pictures which include e.g. nudity, bathing suit photos a…
Here are some reasons why the video doesn’t play ... - Video may not be distributed to all the nodes of our Content Delivery Network Solution: Usually all versions of your video and the thumbna…
Here are some reasons why a video gets rejected with status “Encoding failed”: - Video may be in an unsupported container format (file ending) Solution: Please make sure that your file&rs…
Here are some reasons why the video hangs in status “Transcoding” for more than 1 day: - A communication error occured between lightcast and encoding.com Solution: Please contact our support te…
Here are some reasons why the upload is not possible: - “Standard Uploader” or “Secure Uploader” buttons don’t open any upload window Solution: This may be due your brow…
Here are some reasons why the upload is interrupted or stuck: - Instability of your internet connection Solution: Either use “Secure Uploader” which is immune against the most types of co…
